Refund policy

We want you to love every Dress To piece. If something isn't right, here's exactly how to make it right, with our help every step of the way.

The essentials

  • Returns and exchanges are accepted on orders delivered to the United States and Canada only.
  • Returns must be postmarked within 15 days of receiving your order.
  • Items must be unworn, unwashed, undamaged, with original tags attached.
  • Free returns and exchanges within the U.S.
  • Canadian orders are eligible for returns and exchanges; return shipping is paid by the customer.
  • We only exchange an item once. After that, it's eligible for a refund.
  • FINAL SALE items, including anything discounted 50% or more, cannot be returned or exchanged.
  • Discounts cannot be combined with other offers, sales, or markdowns.

Where we accept returns from

Our returns and exchanges program covers orders delivered within the United States and Canada. We're not able to accept returns or exchanges on orders delivered to any other country.

This is because every return is processed at our Miami warehouse, and we can't currently offer a workable return route from outside North America. If you're ordering from elsewhere, we'd encourage you to check the Size Guide on each product page before you buy, or message us on Instagram @dresstoglobal — we answer fit questions every day and we're happy to help you get it right the first time.

If your order arrives damaged, defective, or incorrect, we will always make it right, wherever in the world you are. See Damaged, defective, or wrong items below.

Start a return

Request your return through our returns portal: https://dresstostore.troquereturns.com/

  1. Submit your request. Enter your order number and email. If your order is eligible, we'll send you your return instructions.
  2. Pack your items. Original tags must be attached. Include your invoice or order number inside the package.
  3. Send it back. U.S. orders: your prepaid label will be issued through USPS or FedEx — drop the package at any location for the carrier shown on your label, within the timeframe given in your email. Canadian orders: ship to the address shown in your email using the carrier of your choice, and send us the tracking number.
  4. We process it. Once we receive your return at our Miami warehouse, our quality team reviews it within 12 business days.
  5. Get your refund. Approved returns are refunded to your original payment method within 10 business days of approval.

Start an exchange

Same portal, different option: https://dresstostore.troquereturns.com/

  1. Submit your exchange. We'll email you your return instructions.
  2. Send the item back. Once we receive and approve it, we'll issue store credit equal to the item's value.
  3. Use your credit. Place a new order on our website for the size or style you want. Credit is added to your account within 10 business days and is valid for 2 months.

We only exchange an item once. After your first exchange, the item can still be returned for a refund.

What we can't accept

To keep things fair for everyone, we can't process returns or exchanges on:

  • Orders delivered outside the United States and Canada
  • Items returned outside the 15-day window from receipt (we reship these back to you)
  • Items without original tags attached
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items returned without an invoice or order reference
  • FINAL SALE items, including anything discounted 50% or more
  • Items previously exchanged once already
  • Items purchased from multibrand retailers or third-party marketplaces. Please contact the original seller

Using your store credit

  • Credit is linked to your customer account and email
  • Valid for 2 months from the date it's issued
  • Cannot be transferred to another account or converted to cash
  • Applied automatically at checkout when you're signed in
  • Any remaining balance after credit is applied can be paid with your preferred method

Refunds

  • Refunds are issued to the original payment method used at checkout
  • Processing time: up to 10 business days after our quality team approves your return
  • Refunds are sent to the account belonging to the original buyer
  • Shipping costs are non-refundable on standard returns
  • On Canadian orders, any customs duties, taxes, or import fees paid at delivery are non-refundable

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, we'll make it right immediately — this applies to every order, in every country we ship to.

  1. Email customerservice@dressto.com within 15 days of receiving your order
  2. Include your order number, 2–3 clear photos of the issue, and a short description
  3. We'll respond with next steps, usually a replacement or full refund

In-store exchanges

Items exchanged in person at our Miami store (Shops at Merrick Park) cannot be returned or exchanged again. Once you open a return request online, you can't add or remove items. If something changes, email customerservice@dressto.com right away.

Still have questions?

Our customer care team reads every message and usually replies within 24 hours, often faster.